Student information
Before you enroll you have the right to know, in writing, the costs, the refund rules and the program catalog. Here is where to find each one.
Tuition and payments
The total program cost, material fees and payment plans are provided in writing at your visit and are part of your enrollment agreement. We offer flexible payment plans, and you do not have to pay anything to tour the workshop.
Refund policy
The full cancellation and refund policy is part of the academic catalog and your enrollment agreement, and follows the rules for private schools approved by the Illinois Board of Higher Education (IBHE). We explain and provide it before you sign.
Academic catalog
The catalog describes the programs, hours, admission requirements, calendar, and academic and attendance rules. Ask for it at your visit or on WhatsApp and we will send it to you.
Complaints
If you have a complaint, first speak with STC management at (815) 545-2096 or in person at 4413 Roosevelt Road, Unit 105 A, Hillside, IL 60162. We will respond in writing.
If the issue is not resolved, you may file a complaint with the Illinois Board of Higher Education at complaints.ibhe.org.
Disclosures
The consumer information the school must publish (program outcomes, costs and rules) is available in the academic catalog and can be requested at the front desk.
IBHE approval
Serna Technical Center is approved by the Illinois Board of Higher Education to operate as a private trade school in Illinois.
